BetAhoy Terms and Conditions

Welcome to BetAhoy. These terms and conditions govern your use of our website, betahoy.co.uk, and all casino, bingo, and sports betting services we provide. By registering an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. Please read this document carefully before you deposit or place any bets with BetAhoy.

Who We Are

Our services are operated by Bet Ahoy Ltd, company number 16650332, registered at 2a Kingfisher Court, Uckfield, East Sussex, TN22 1QQ. We are licensed and regulated by the UK Gambling Commission under account number 100094, granted 17 December, covering Remote Casino, Bingo, General Betting Standard (real events), and General Betting Standard (virtual events). Our platform is powered by EveryMatrix, and we target players located in the United Kingdom only. We bring casino and sportsbook together on one platform so you can enjoy slots, live dealer games, table games, crash games, bingo, and sports betting including horse racing, greyhounds, and football all in one place.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and a legal resident of the United Kingdom. We do not offer a no account casino experience; you are required to complete full registration, providing your name, date of birth, and address. We verify your e-mail address before you make your first deposit, and we may request further identity verification documents at any time in accordance with our regulatory obligations.

• You must provide accurate and complete information when registering with us
• You may only hold one account with BetAhoy at any time
• We reserve the right to suspend or close accounts that breach these terms
• You are responsible for keeping your login details secure and confidential

Deposits and Withdrawals

Our minimum deposit is 10 GBP, and we accept payments via debit cards and Trustly. Withdrawals can also be processed through debit cards and Trustly. We aim to process debit card withdrawals within 24 hours, although processing times may vary depending on your bank or payment provider. All transactions are conducted in GBP only, as we do not currently support other currencies.

We may request additional verification before processing a withdrawal, particularly for larger amounts or where required by our anti-money laundering procedures. We reserve the right to delay or decline a withdrawal request if we suspect fraudulent activity or a breach of these terms.

Our Welcome Bonus and Promotions

New players at BetAhoy can claim our casino welcome offer: 100% match up to 100 GBP plus 20 Free Spins, with a minimum deposit of 10 GBP. This bonus carries a wagering requirement of x5 on the bonus amount, and free spins must be used within 7 days of being credited. Alternatively, you may use the code BASS100 to turn over 10 GBP cash on Big Bass Splash and receive 100 Free Spins on Big Bass Splash, valued at 0.10 GBP per spin. The maximum takeout from these free spins winnings is capped at 50 GBP, subject to a x5 wagering requirement on slots, and these particular free spins expire 24 hours after crediting.

We also run Drops & Wins promotions, giveaway races, and send personalised offers and free spins via e-mail and SMS to eligible players. For our sportsbook, we offer Best Odds Guaranteed on UK and Irish horse racing and greyhounds, accumulator profit boosts, early payout on football, and various bet and get offers. All bonuses and promotions are subject to our specific promotional terms, which we may amend or withdraw at our discretion, and we reserve the right to refuse or withdraw any bonus offer where we identify abuse of our promotional terms.

Games and Fair Play

Our casino library includes over 1,700 slots and more than 2,000 games in total, including blackjack, live dealer tables, roulette, pokies, crash games, and bingo. We use certified random number generators and independently audited software to ensure every game outcome is fair. We reserve the right to void winnings resulting from a technical error, software malfunction, or any exploitation of a bug within our systems.

Responsible Gambling

We are committed to promoting responsible gambling and providing tools to help you stay in control of your play. We offer deposit limits, self-exclusion options, time-out periods, and reality checks to support responsible use of our services. If you feel your gambling is becoming a problem, we encourage you to contact our support team or seek help from independent organisations dedicated to gambling support.

Customer Support

Our customer support team is available via live chat and e-mail at support@betahoy.co.uk. We also maintain a comprehensive FAQ section to help answer common questions quickly. Our support is currently offered in English, and we aim to respond to all enquiries as promptly as possible.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our website, except where such liability cannot be excluded under UK law. Nothing in these terms limits our liability for fraud or for death or personal injury caused by our negligence.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will notify you of material changes through our website or via e-mail, and your continued use of our services after such changes constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any right you may have to bring proceedings in your country of residence where mandatory consumer protection laws apply.

Contact Us

If you have any questions about these terms and conditions, please contact us at support@betahoy.co.uk. We are here to help and welcome your feedback as we continue to improve our services for all our players.